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Try to fix your device before you call!
Sometimes the
problem is very easy to fix and here are two common situations:
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There is no picture (or picture
is snowy) on channels above 13. On older TV sets there is a
mechanical switch at the back or on the front of your TV which is
labeled as (TV/Cable TV) or (Antenna/Cable TV) try to switch it to
Cable TV Mode and see if that helps. On newer TV Sets this setting
might appear on your TV setup menu. Go to channel setup and try to
switch to Cable TV Mode. After that you might need to go back to
Menu and do auto programming.
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I see the picture on my TV but
there is no sound! Some TVs have mechanical switch that turns
the speakers off and on, see if you can locate that switch and
turn it on. Some TVs have this setting in the audio menu, turn it
on if it is off. Another set of TVs have (SAP/Stereo/Mono) options
in audio menu, SAP should not be selected for regular use. Move it
to Stereo or Mono option. We truly hope this helps, but if these
steps didn't solve the problem we suggest to give us a call for a
professional opinion.
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How do I
know if my device is worth repairing?
The answer
obviously depends on the age, size, features, the cost of the repair
estimate, whether the set is still under warranty, etc. As a 'rule
of thumb', We don’t recommend repairing a television that is over 15
years old. It is not uncommon for technicians to find multiple
problems in older sets, too. Putting $$$$$$ into an old television
set that will probably fail within a year might not be the best
choice. However, there are a lot of TV sets that are working just
fine after 15 years of service. Your best option is to bring your
device to our service center or arrange a pick-up and get
a estimate.
How much does it
cost to repair my device?
It really
depends on what is wrong with your device. Well, we know how it
feels when something goes wrong and we will give you a break by
offering a estimate. That will help you to decide what to do. It is
hard to give you an estimate over the phone as symptoms of the
problem described might be caused by many different causes. Again,
your best option is to
arrange a pick-up and get a estimate.
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How long will
my TV last once it is repaired?
There is no
guarantee that the repaired device is going to survive for a few
years or more, simply because there is no guarantee that brand new
device will last you either. We do provide professional service and
therefore give 90 day warranty on parts and labor. Our technicians
will not only repair the symptoms, but the root cause of the failure
as well. We know what are common failures and will go through a
checklist of these possible failures to ensure your device is
repaired as best as possible.
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